Someone I know is struggling with a gaming problem — how can I help?

Start by talking to them with empathy and listening without judgment. Then contact the bo88 support team — via live chat or at support@bo88.mom. We can provide the necessary assistance on third-party requests. Seeking advice from a professional mental health specialist may also be helpful.

How do I contact bo88 for help with responsible gaming?

Help is available in two ways: 1) The site's live chat — you can speak in Bengali at any time of the day or night; 2) Send a message in Bengali to support@bo88.mom. Through both channels our team will respond with confidentiality and empathy.

For ages 21+ only

Safe Gaming Commitment

bo88 Responsible Gaming

bo88 believes that gaming is for entertainment only. By using our safety tools and guidance, you can always stay in control.

What is Responsible Gaming?

Gaming is an enjoyable form of entertainment — but it only stays that way when you are aware of your own limits.

At bo88, we place the highest importance on the mental and financial wellbeing of all our users. Responsible gaming means playing in a way that does not harm other areas of your life — family, work, health.

Always treat gaming as entertainment, not as a source of income. If at any point you feel that gaming is getting out of your control, the bo88 support team is always by your side — 24 hours a day, seven days a week.

Keep in mind

Gaming is for those aged 21 and above only. Age verification is mandatory when creating an account at bo88. Protecting minors is our highest priority.

bo88's Safety Tools

We offer a number of effective tools to help you stay in control of your gaming experience.

Set Deposit Limits

Set daily, weekly, or monthly deposit limits to keep your budget under control at all times. Once a limit is set it takes effect immediately, and increasing a limit requires a wait of at least 72 hours.

Time-Out Feature

Take a temporary break of anywhere from 24 hours to 6 weeks at any time. During this period no gaming activity can be carried out on your account, but your account balance will remain safe.

Self-Exclusion

If you need a long-term break, choose the self-exclusion option. You can exclude yourself from the platform for anywhere from 6 months up to permanently. We honour this decision with complete respect.

Gaming History Review

View your complete gaming and transaction history at any time. Staying aware of your own habits is the first step in responsible gaming.

24/7 Support

Contact us via live chat or email for any concerns or issues. You can send a message in Bengali to [email protected] — our team is always ready.

Family Protection

Worried about a family member? Contact us. bo88 can review accounts and provide assistance upon third-party requests.

Warning Signs of Problem Gaming

If you notice any of the following signs in yourself or someone you know, it is important to seek help.

Psychological Signs

Repeatedly trying to play to win back lost money
Feeling restless or irritable without gaming
Hiding how much time or money you are spending on gaming
Repeatedly trying to cut down or stop gaming but failing

Financial & Social Signs

Borrowing money or taking on debt for gaming
Spending more time on gaming than with family, friends, or work
Using money meant for essential expenses on gaming
Lying about or hiding the truth about gaming

Urgent Help

If any of the signs above apply to you, please contact us right now. Write to us in Bengali via bo88's live chat or at [email protected] — we will help with empathy.

Age Verification & Minor Protection

bo88 is a platform exclusively for those aged 21 and above. We follow strict policies to protect minors.

Every user's age is verified when creating an account. bo88 does not allow anyone under 21 to use the platform under any circumstances. If there is any issue with age verification, the account is temporarily suspended.

If you suspect that someone you know — particularly a minor — is accessing this platform, notify us immediately at [email protected]. We will take swift action.

Family Advice

If there are children or teenagers in your household, use parental control software on your devices to prevent them from accessing gaming sites.

21+

For those aged 21 and above only

Steps to Getting Help

Acknowledging a problem takes courage. Follow the steps below to get help quickly.

Assess Yourself

Read the warning signs listed above carefully and ask yourself honestly. Awareness of your own habits is the first step toward change.

Set Limits

Go to your bo88 account settings and activate the deposit limit, time-out, or self-exclusion option. These tools take effect immediately.

Talk to bo88 Support

Contact our team via live chat or by emailing [email protected]. You can communicate in Bengali — we will help with complete confidentiality.

Take a Break

If needed, take a temporary break or a long-term self-exclusion. Use this time for family, friends, and other things you enjoy.

Seek Professional Help

If you feel you cannot manage on your own, seek help from a psychologist or counsellor. Gaming addiction is a recognised mental health issue and recovery is possible.

Our Support

Support is available in Bengali 24/7 via live chat and email.

Live Chat: Available at all times

[email protected]

bo88's Policies & Commitments

Learn about the policies bo88 follows to ensure responsible gaming.

Policy	Description
Age Limit	Only those aged 21 and above may use the platform. Age verification is mandatory at registration.
Deposit Limits	Minimum deposit is ৳100. Users can set their own daily, weekly, and monthly limits.
Withdrawal Time	Minimum withdrawal is ৳800. Processing time is generally within 15 minutes to 2 hours.
Advertising Policy	bo88 does not run advertising targeting minors and does not present gaming as a financial solution.
Data Protection	All personal and financial information is kept secure through SSL encryption.
Fair Play	bo88 ensures fair play. Game outcomes are transparent and free from manipulation.

FAQ — Responsible Gaming

Find answers to the most frequently asked questions about responsible gaming here.

After logging in to your bo88 account, go to the Settings section and select the "Responsible Gaming" option. From there you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately. Increasing a limit requires a wait of at least 72 hours so you have time to think the decision through carefully.

Yes, all balances in your account remain completely safe during self-exclusion. Once the self-exclusion period ends, or by contacting the support team, you can withdraw your remaining balance. The minimum withdrawal amount is ৳800 and is usually processed within 15 minutes to 2 hours.

Start by talking to them with empathy and listening without judgment. Then contact the bo88 support team — via live chat or at [email protected]. We can provide the necessary assistance on third-party requests. Seeking advice from a professional mental health specialist may also be helpful.

A Time-Out is a temporary break — from 24 hours up to 6 weeks — that ends automatically when the period expires. Self-Exclusion is long-term — from 6 months up to permanent — where you remove yourself from the platform entirely. Reactivating a self-exclusion before the period ends is generally not possible.

bo88 is for those aged 21 and above only. This is not just a rule — it is our commitment. Age verification is mandatory at registration and additional verification may be requested in cases of doubt.

Help is available in two ways: 1) The site's live chat — you can speak in Bengali at any time of the day or night; 2) Send a message in Bengali to [email protected]. Through both channels our team will respond with confidentiality and empathy.

Enjoy Safely — with bo88

Play responsibly and keep gaming a fun experience. Stay with us to learn more or to get help.

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